Postage
We post all orders placed before 10am the same day (except name necklaces, which take 2 weeks to make, and some limited edition pieces). We ship worldwide. All our parcels are tracked, so they need a signature upon delivery.
In the UK
Choose from two options:
Next Day Delivery - £5
When you need it quickly! Recommended for gifts or when you need your jewellery for a particular date.
Order before 10am for delivery by 1pm the next working day.
(Missed our 10am cut-off and need it tomorrow? Place your order by phone on 020 7739 9009 - we can usually dispatch phone orders by Next Day Delivery up to 4pm!)
First Class Recorded Post - £2.50
Our budget option! This can take a few days to arrive, so is only recommended for non-urgent orders.
We post your order within 48 hours. It usually takes 1-2 working days to arrive, up to a maximum of 15 days. (Sorry, but we can't guarantee delivery dates.)
Orders over £100 are posted FREE by Next Day Delivery - just select Free Postage when you check out.
In Europe
International Recorded post - £5
We post your order within 48 hours. It usually takes 4 working days to arrive, up to one month. Delivery dates depend on your country's postal service.
Orders over £100 are posted FREE - just select Free Postage when you check out.
Worldwide
International Recorded post - £7
We post your order within 48 hours. It usually takes 5 working days to arrive, up to one month. Delivery dates depend on your country's postal service. You should also check your country's customs laws, as you might be charged a fee by your local customs, depending on the value of your order.
Orders over £100 are posted FREE - just select Free Postage when you check out.
More options
We can send your order by non-recorded post if you prefer. You can request this in the comments box when you check out (postage cost is the same). We can't be held responsible for missing parcels, so think carefully before choosing this!
Please note we can't deliver to PO Box addresses.
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International ordering
All of our prices are in UK pounds sterling. This currency conversion website is great for converting prices to your own currency. If you're outside the EU, you may be charged a customs fee, depending on your own country's laws.
We post worldwide, wherever you are - everything you need to know is above. If you have any problems ordering, please contact us.
Giftwrapping
Everything we send out is beautifully boxed and wrapped. Jewellery comes individually boxed in Tatty Devine jewellery boxes, wrapped in our special Tatty Devine tissue paper, and sealed with Tatty Devine stickers! Items too large to be boxed are wrapped in the tissue paper and stickers.
If you need to be able to tell what's in the wrapped boxes, please put a note in the comments box when you check out. We'll mark discreetly on the outside of each box what is inside!
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Where is my order?
Please check the delivery times above for the postage option you chose. If your order has not arrived within these times, please contact us at care@tattydevine.com, or on 020 7739 9009. Tell us your order number and we'll track your parcel via the Royal Mail website and let you know the tracking number too. Please allow a reasonable time for your order to arrive before contacting us, and remember it takes two weeks for us to make a name necklace!
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Paying online
We accept American Express, Mastercard, Solo, Switch/Maestro, Visa, Visa Electron and Visa Delta. If you wish to pay using a different card, or your card isn't working on our site, please contact us at care@tattydevine.com, or on 020 7739 9009.
Our site is fully secure - we use a leading card processing company and your card details are never visible to a human being.
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Other ways to pay
By cheque
Please make your cheque payable to Tatty Devine Ltd, and include postage costs (see above). Your cheque must be made out in UK Pounds Sterling. Send a note of your order, your name, address, phone number and email address, and your cheque, to:
7 Gibraltar Walk, London E2 7LH
By Paypal
We can send you a Paypal money request. Please email us with your Paypal email address, your order, your name, address and phone number. You will then receive an email telling you how to pay.
Over the phone
Just call us on 020 7739 9009 (10am-6pm, Monday-Friday).
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Caring for your jewellery
Jewellery can be fragile so always keep it in the box when you're not wearing it.
Don't wear perfume on your neck with a necklace, or on your wrists with a bracelet, because this will discolour any metal parts. Also, don't get your jewellery wet if you can help it!
For our real silver jewellery (silver chains on name necklaces, the silver shoes and silver shooting stars collections), you can keep the silver shiny by using a silver dip. This is available at most large supermarkets. Clean the silver little and regularly to keep things sparkly!
We can usually replace discoloured chains for a small charge, just contact us.
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Returns - online purchases
We will refund or exchange unworn items returned in the same condition as they were sent within 28 days of delivery, except for postage costs. We cannot refund or exchange earrings, for hygiene reasons, or name necklaces, because these are personalised. So please choose carefully before you order these!
We will refund or exchange any faulty item within 28 days of delivery, including postage costs. Send the item, your receipt and your full contact details to 7 Gibraltar Walk, London, E2 7LH.
After 28 days, if an item is faulty and you return it to us within 6 months, we will offer you a repair or, if we can't repair it, a replacement. If the item is not in stock we will offer you an exchange, credit note or refund (if you have had significant wear from the item, this may be for less than the original price).
If you are returning something to us please wrap it carefully and securely in its box in a well-sealed padded envelope. We recommend returning items using Recorded Delivery (or a tracked service if you are overseas), because we cannot be held responsible for lost parcels.
Our policies are slightly different for items bought in our shops - please see below.
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Repairs - online purchases
Oops, broken something? We make a small charge for any repairs (usually just a few pounds), plus postage costs. Please contact us at care@tattydevine.com, or on 020 7739 9009, to find out if we can fix it, then send the broken item to 7 Gibraltar Walk, London, E2 7LH with a note of your name, address and phone number. You can pay by cheque, made payable to Tatty Devine Ltd, or we can phone you for your card details.
If you are returning something to us please wrap it carefully and securely in its box in a well-sealed padded envelope.
Our policies are slightly different for items bought in our shops - please see below.
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Returns - shop purchases
Sorry, we are unable to refund you if you change your mind. We may offer you an exchange or credit note at our discretion if you return an item unworn and in perfect condition. We cannot refund or exchange earrings, for hygiene reasons, or name necklaces, because these are personalised. So please choose carefully before you buy these!
If an item is faulty, and you return it to us within 7 days, we will offer you a repair, replacement or refund.
After 7 days, if an item is faulty and you return it to us within 6 months, we will offer you a repair or, if we can't repair it, a replacement. If the item is not in stock we will offer you an exchange, credit note or refund (if you have had significant wear from the item, this may be for less than the original price).
Please visit or telephone the shop you bought your item from - for Brick Lane, call 020 7739 9191 and for Covent Garden, call 020 7836 2685.
Our policies are slightly different for items bought online - please see above.
If you bought the item at one of our stockists, they will have their own policy, so please contact them direct.
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Repairs - shop purchases
Oops, broken something? We make a small charge for any repairs (usually just a few pounds). Please visit or telephone the shop you bought your item from to find out if we can fix it - for Brick Lane, call 020 7739 9191 and for Covent Garden, call 020 7836 2685.
Our policies are slightly different for items bought online - please see above.
If you bought the item at one of our stockists, they will have their own policy, so please contact them direct.
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Finding your nearest stockist
We have over 100 stockists all around the world. To find your nearest one, please contact us at care@tattydevine.com, or on 020 7739 9009.
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Stocking Tatty Devine
Please email wholesale@tattydevine.com with some information about your shop, its address and what you currently stock. We'll get back to you with more information about stocking Tatty Devine.
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