Customer Care

Yes, so long as it is unworn you can return your item within 28 days, and choose from a refund or exchange. You can't return earrings for hygiene reasons, or Name Necklaces because these are custom made. So please choose carefully and Contact Us if you are unsure about anything when ordering.

For any other item, return it with your order number to:

Tatty Devine
7 Gibraltar Walk
London
E2 7LH

We recommend wrapping your jewellery carefully and getting proof of postage (we can't be responsible for anything getting lost or damaged in the post).

Yes, so long as it is unworn you can return your item within 7 days, and choose from an exchange or credit note. You can't return earrings for hygiene reasons, or Name Necklaces because these are personalised, so please choose carefully.

Yes, although any refund will be made onto the card you paid with online.

Accidents do happen, but we still like to try to put things right. If a piece of jewellery breaks, we can usually repair it for free or a small charge. For example, we usually charge just £5 to replace the name on a broken Name Necklace. Just bring your jewellery into one of our stores, or post it to:

Tatty Devine
7 Gibraltar Walk
London
E2 7LH

We recommend wrapping your jewellery carefully and getting proof of postage (we can't be responsible for anything getting lost or damaged in the post).

We want you to love your Tatty Devine jewellery, so if you think there is a fault please Contact Us and we will try to put it right. Our policy on faults is:

Within 28 days – you choose from a refund or exchange.

After 28 days – we will try to repair or replace the item, or if this isn't possible we will offer you an exchange or credit note.

After 6 months – we will do our best to put the fault right but we may charge for any repairs.

Please note that metal parts can come loose through wear, and perspex can break if it is accidentally knocked. These aren't usually faults in the jewellery, and we can often repair them for you.