Perspex jewellery handmade in England

Customer Care

We're here to make shopping as simple as possible.

 


Lucky Dip starts on Thursday 17th April for newsletter subscribers, and on Friday 18th April at 10am for everyone else

Lucky Dip Boxes will be available over the Easter Bank Holiday, while stocks last.

Sorry, but we're unable to combine shipping on multiple orders.

This is because multiple orders can be more expensive to ship (they're heavier!). It also takes extra administration time which we'd prefer to spend getting your orders dispatched.

Lucky Dip Boxes will be boxed in a Tatty Devine jewellery box, but not gift-wrapped. Packaging may vary according to the items you receive, e.g. delicate items may be boxed separately from the rest of your pieces.

There is limited stock available of Lucky Dip Boxes. If a product disappears before you have checked out, then sadly it has become sold out.

Images of Lucky Dip Boxes shown on the website and across social media are for illustrative purposes, and contents will vary.

All sales are final for Lucky Dip Boxes. Sorry, but we can't offer returns, exchanges or refunds except in the case of faults.

Our studio will be closed over the Easter Bank Holiday Weekend, but Lucky Dip Boxes will be dispatched by Friday 25th April.

Our studio will close for the Easter Bank Holiday at 6pm on Thursday 17th April, and reopen at 10am on Tuesday 22nd April.

Please see our Delivery page for all your options.

Yes! We offer FREE Worldwide Shipping when you spend over £100.

You can choose what method of delivery you would like at the checkout.

We occasionally run free delivery promotions. The best way to find out about these is to create an account and sign up for our newsletter, and follow us on Twitter and Facebook.

Yes. Please see our Delivery page for all your options. We also offer FREE Worldwide Shipping when you spend over £100.

Yes, we can deliver to any address except for PO boxes.

It takes two weeks for us to make a Name Necklace. Then we dispatch it using your chosen delivery option. The quickest way to receive it is to order with Priority delivery, which will guarantee it arriving within 15 days.

It takes two weeks for us to make a Speech Bubble Necklace. Then we dispatch it using your chosen delivery option. The quickest way to receive it is to order with Priority delivery, which will guarantee it arriving within 15 days.

If you've created an account, you can check the progress of any order in My Account. We'll also send you an email at around 6pm on the day your order is dispatched, so you know it's on its way. (Please check your junk folder if you can't find this email.)

If you're still worried that your order hasn't been dispatched, please Contact Us.

It takes two weeks for us to make a Name Necklace or Speech Bubble Necklace, so only contact us after this time is up.

Please check our Delivery page for our usual estimated delivery times. If you've created an account, you'll also find your Royal Mail tracking number in My Account if you have ordered with a tracked delivery option. Enter this at royalmail.com to track your parcel. If you don't have an account, or your order has still not arrived in the expected time, please Contact Us.

P.S. It takes two weeks for us to make a Name Necklace or Speech Bubble Necklace, so only contact us after this time is up.

We try to always send exactly what you've ordered, but occasionally mistakes can happen. Please Contact Us, and we'll ask you to post the items back. We will then send you the right items, and refund your postage costs.

Please Contact Us, and we'll send any missing items by Priority delivery.

Yes, so long as it is unworn you can return your item within 28 days, and choose from a refund or exchange. You can't return earrings for hygiene reasons, or Name Necklaces/Speech Bubble Necklaces because these are custom made. So please choose carefully and Contact Us if you are unsure about anything when ordering.

For any other item, return it with your order number to:

Tatty Devine
7 Gibraltar Walk
London
E2 7LH

We recommend wrapping your jewellery carefully and getting proof of postage (we can't be responsible for anything getting lost or damaged in the post).

Yes, so long as it is unworn you can return your item within 7 days, and choose from an exchange or credit note. You can't return earrings for hygiene reasons, or Name Necklaces/Speech Bubble Necklaces because these are personalised, so please choose carefully.

Yes, although any refund will be made onto the card you paid with online.

Accidents do happen, but we still like to try to put things right. If a piece of jewellery breaks, we can usually repair it for free or a small charge. For example, we usually charge just £7.50 to replace the name on a broken Name Necklace. Just bring your jewellery into one of our stores, or post it to:

Tatty Devine
7 Gibraltar Walk
London
E2 7LH

Please wrap and package your jewellery carefully and get a proof of postage (we can't be held responsible for anything getting lost or damaged in the post).

We want you to love your Tatty Devine jewellery, so if you think there is a fault please Contact Us and we will try to put it right. Our policy on faults is:

Within 28 days – you choose from a refund or exchange.

After 28 days – we will try to repair or replace the item, or if this isn't possible we will offer you an exchange or credit note.

After 6 months – we will do our best to put the fault right but we may charge for any repairs.

Please note that metal parts can come loose through wear, and perspex can break if it is accidentally knocked. These aren't usually faults in the jewellery, and we can often repair them for you.

It can take up to five working days for any refund to appear in your account. Please Contact Us if your refund has not appeared after this time is up.

You can pay on our website with any major debit or credit card including American Express, or with Paypal. You can also pay by telephone on 020 7739 9009.

Yes, although your bank may charge you a small currency fee.

Yes, our site is fully secured by Geotrust. We use a leading card processing company, and your card details are never visible to a human being.

All Tatty Devine jewellery is designed by the company founders, Rosie Wolfenden and Harriet Vine. Get more information at our About Us page.

We make almost all Tatty Devine jewellery in small batches, so pieces can sell out quickly. However, we do try to keep everything in our Classic collection in stock. Please Contact Us about any out-of-stock item you wish to buy.

No – but you'll find setting up an account very useful to follow the progress of your orders and track delivery.

Please Contact Us describing the problem. It would really help us to know your operating system (e.g. Windows Vista or Mac OS X), browser (e.g. Safari or Internet Explorer), what you were doing when the error occurred, and any error messages that appeared.

Please see our Contact Us page - we look forward to hearing from you.