Klarna

Got your mind set on a Tatty Devine statement piece? Need a present in a pinch? Make those mid month must-haves a reality with Klarna! Simply choose Klarna Pay Later as your payment method at checkout and you'll be given 30 days to pay - with no fees or interest! Sound good? 

Klarna Pay Later in a nutshell...

- No upfront payment and no fees or interest if you pay within 30 days. This allows you to receive your order first then pay at a later date!

- Available to customers age 18+.

- No account with Klarna or Tatty Devine is needed to complete your purchase.

- You must be 18 or over. Subject to financial circumstances.

- No credit checks ran.

- Klarna will email payment instructions to you.

Klarna Pay Later in more detail...

HOW DOES IT WORK?
When you select pay after delivery at the checkout you can purchase with one click without adding any payment details. Once confirmed, you will receive an email from Klarna explaining how to pay for your goods at a later date and we'll send out your order as usual. If you decide you're not happy with your order you can simply return it to us and the money will never leave your account.

I HAVE BEEN REDIRECTED TO KLARNA’S SITE, IS THAT CORRECT?
Yes, If you have chosen to Pay Later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer. Fancy!

WHO IS KLARNA?
Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use.

HOW DOES IT WORK?
When you select pay later (Klarna) at the checkout you can purchase with one click without adding any payment details. Once confirmed, you will receive an email from Klarna explaining how to pay for your goods at a later date (30 days after purchase) and we'll send out your order as usual. If you decide you're not happy with your order you can simply return it to us and the money will never leave your account.

IF KLARNA GIVES ME THE OPTION TO PAY LATER WITHIN 30 DAYS, DOES A CREDIT SEARCH TAKE PLACE AGAINST ME?
Klarna does not run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.

HOW DOES KLARNA PAY AFTER DELIVERY WORK?
After we despatch your order, you will receive an email with payment instructions, telling you when you need to pay by 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna’s Customer Service.

WHAT DO I NEED TO PROVIDE WHEN I MAKE A PURCHASE?
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. 

IS MY PAYMENT INFORMATION SAFE?
Payment information is processed securely by Klarna. No card details are transferred to or held by Tatty Devine. All transactions take place via connections secured with the latest industry standard security protocols.

WHAT ARE MY PAYMENT OPTIONS WITH KLARNA?
You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of our Pay Later payment option, where you can pay for the goods once you have received them via debit or credit card.

HOW DO I PAY FOR MY ORDER?
If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna’s Customer Service.

WITH PAY LATER, WHAT SHOULD I DO IF I WANT TO RETURN PART OR ALL OF MY ORDER?
If you are close to your Pay Later payment due date, you should also contact our Customer Service who will make any necessary adjustments to the statement and provide further help if needed.

WHAT HAPPENS TO MY INVOICE, WHEN I'VE RETURNED THE GOODS?
Once the store has received the return (partial or full) and you have received their confirmation of this, an updated statement will be closed.

I'VE RECEIVED AN INVOICE, BUT I'VE NOT YET RECEIVED MY GOODS
With Klarna’s Pay Later, you have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call or email customer services to check on your delivery. You can also contact Klarna Customer Service so that they can postpone the due date on your payment.

HOW WILL I BE REFUNDED?
If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the repayment. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel it completely.

WHAT IF I DON’T PAY ON TIME?
If you do not pay within 30 days of receiving your Klarna invoice Klarna will send you a reminder, after your first reminder, if you do not pay the balance, Klarna will send you another reminder, followed by a third reminder after this if you have not paid the balance. If after your third reminder you have still not paid the balance your details will be passed to a debt collection agency which may affect your credit rating.

I STILL HAVE QUESTIONS REGARDING PAYMENT, CAN I SPEAK TO SOMEONE AT KLARNA?
Visit Customer Service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.

MY APPLICATION WASN’T ACCEPTED BY KLARNA?
Unfortunately, Klarna is a third party payment service, therefore, we have no control over the decisions made by the service. If you are not accepted by Klarna you can contact them directly as we are unable to help you.

Visit Customer Service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.

For any questions regarding your payment please visit Klarna here.