How can I pay for my order?
We accept all major credit and debit cards, or you can choose to pay with PayPal. Our site is fully secure. We use a leading card processing company to make sure your card details are kept safe at all times. All of our prices are in UK pounds sterling. We accept international payments, but your bank may charge you a small currency fee, so check with them first if you’re not sure.
Can I change my order?
Unfortunately we are unable to change any details on your order once it is being processed. You can check the status of your order in My Account. For information on our returns policy, please visit our Returns section.
Can I change my shipping address?
Unfortunately we are unable to change shipping details once an order has been placed.
I missed my delivery
Don’t worry, Royal Mail should have left a card telling you how to collect your parcel or re-arrange a delivery. If it’s already been sent back to us, we’ll get in touch when it arrives to arrange a second dispatch.
Looking after your jewellery
For information on how to look after your jewellery, please visit our Jewellery Care section.
We really value our customers and your experience with us. We always welcome your comments to help us improve our service, so please drop us a line to let us know how we are doing on firstname.lastname@example.org.
LUCKY DIP BOXES
Fin out more about our Lucky Dip boxes on our Lucky Dip Box FAQs.