FAQ's

Orders

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and Pay Later with Klarna.

We are unable to make changes to your order after you have placed it. Please therefore make sure you are happy with your choice before you click 'Complete Order'!

Unfortunately, we can only process returns on products purchased under a 3 for 2 offer if all 3 products are returned to us. The wanted items can then be repurchased at full price.

Pre-orders

Pre-Order allows you to purchase and secure a product that is currently in production and will be dispatched to you by a specific date stated on the product page.

Please be aware that you will be charged for your pre-order product at the time of purchase, rather than the dispatch date. If you want to delay paying for your order, you can choose to checkout with Klarna which allows you to pay within 30 days of placing the order.

Yes, if you purchase a pre-order item along with other in-stock items, we will dispatch the rest of your order as usual and your pre-order will be to follow by the stated dispatch date.

No, only a select number of products are available for pre-order. We are unable to open up any other requested items for pre-order. Please use the 'email when back in stock' for those items to be the first to know when they're available to buy!

Each pre-order item will have a clear dispatch from date shown on the product page which will then be mirrored on your confirmation email too for your reference. Please note that this is the dispatch from date, so you will need to also allow for the delivery time-frame as stated at checkout and on our delivery page. This dispatch date is non-negotiable and we will not be able to prioritise your order any sooner. If however we get any returns on an item that someone is waiting for in a pre-order, we will fulfil the earliest pre-order placed. Overseas customers that place an order for multiple pre-order items should expect these to be grouped together and sent on the latest despatch date.

As long as your pre-order has not already been dispatched, you may cancel or amend your pre-order if you have changed your mind. If the order has already been dispatched however you will be required to follow the usual returns policy.

Our returns policy is no different for pre-ordered items. All orders are required to be returned within 28 days of receipt (when you have received the items). For more information please read our returns policy.

Yes, there will always be a limited number available for pre-order as we need to ensure that our production will be able to make the items within the expected dispatch from date. Many of our pre-order items are also limited edition pieces so we will never sell more than that number on pre-orders either.

Shipping

Don’t worry, Royal Mail should have left a card telling you how to collect your parcel or re-arrange a delivery.

If you miss the timeframe in which you have been instructed to collect your parcel, it might have been returned to sender. It can take up to 4 weeks for an international return to reach our Customer Care team. Once it has been received, we will notify you by telephone and email to organise a redelivery - you will need to pay for additional postage costs. If the team is unsuccessful in reaching you and/or you don't respond within 7 days, you will be issued with an automatic refund (excluding postage costs), of which you will be notified via email.

Customers

For security purposes, customers are unable to edit their own name or email address within customer accounts. To change these details, please contact customer care.

We really value our customers and your experience with us. We always welcome your comments to help us improve our service, so please drop us a line to let us know how we are doing on care@tattydevine.com.

Jewellery Care

Keep your jewellery safe in its original box or store in an alternative cool, dry place. As tempting as it will be to wear your jewellery 24/7, make sure to remove before bed as our jewellery is fragile and may get damaged.

Keep water, perfume, sprays and lotions away from your jewellery as moisture can discolour metal parts. So no jumping in the bath with your Lobster Necklace on (unless you're being paid to by us of course!)!

Use a soft cloth to clean your jewellery. This will help to remove any fingerprints, dust and keep your jewellery looking as good as new.

Don't panic - we may be able to help! Contact our care team at care@tattydevine.com and we will do our best to help. Psssttt! Including an image of your broken piece will allow us to come back atcha with a speedier resolution!

All Tatty Devine purchases are protected from faults and breakages within 3 months of purchasing. This excludes wear and tear.

Name Necklace

Name Necklaces can take up to 5 working days to be made, especially during busy periods or promotions. Need it for a gift pronto? Where possible there is an expedited delivery service for the UK available at checkout where we try to give an accurate time-frame for delivery.

We’ve worked hard to make our online Name Necklace generator as accurate as possible, but just so you know, some names or words may differ slightly to the preview shown.

Gift Vouchers

Good question! The e-Gift Cards exist entirely on the internet and arrive via email to the email address entered at checkout. The Gift Vouchers are physical and arrive via the post to the postal shipping address entered at checkout.

The free shipping offer is only available for Gift Vouchers. E-Gift Cards are not sent through the post and therefore do not qualify towards the offer.

Sorry! Our e-gift cards and gift vouchers are only valid on www.tattydevine.com and will not be applicable to our T-shirts and Jumpers for sale on www.tatty-devine.teemill.com.

Clothing

Unfortunately you are unable to order both jewellery and clothing in the same online checkout as all Tatty Devine clothing is made to order and dispatched by Teemill.

If you have a question about your Teemill clothing order, you will need to contact Teemill directly as they hold all of the information on your order, shipment and return. Their customer care team can be reached on hello@teemill.com.

SS23: Kaleidoscope of Love

Our Custom Range - Design / Make Your Own!

The original Name Necklace

Speech Bubble Necklace

Charm Earrings

Jewellery Making Kits

Tatty Devine x BOWIE

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