Please check our FAQs page for any updates to our services during COVID-19 outbreak.
DELIVERY
We aim to despatch your order as soon as possible, usually between 2 to 3 working days of receiving it (except personalised necklaces which take up to 5 working days), however to ensure the safety of our staff this service may take longer than expected. All tracked orders will require a signature and you will receive your tracking number in the order despatch email. All orders are shipped by Royal Mail. We offer a Click & Collect service to UK customers - tracked orders using this will be signed for at your chosen collection point.
UK Standard Delivery - Untracked - £2.95/£3.95 (weight dependent) - Estimated 4-6 working days (FREE on orders over £50)
UK Express Delivery - Tracked - £5.95 to £30 (weight dependent) - Order before 1pm, estimated delivery in 2-3 working days where the delivery option is available at checkout.
Europe Standard Delivery - Tracked - £6.95 to £15.95(weight dependent) - 3 to 7 working days
Worldwide Standard Delivery - Tracked - £9.95 to £20.95 (weight dependent) - 10 to 15 working days
RETURNS
We hope you love our jewellery as much as we do! But if for any reason you are not happy, you're welcome to return your purchase.
EXTENDED RETURNS: From 24th March to 10th June 2020 you will have 100 days to return any item/s from your order for a refund.
Any orders placed after 10th June 2020 are required to be returned within 28 days after lockdown is lifted in your place of residence.
We have made it easy peasy lemon squeezy for you! Just complete your returns form and drop off at your nearest post office using the Royal Mail free post returns label.
Unfortunately, at the moment we do not have a free post label for our International customers (all addresses outside the UK) so you will be responsible for posting back to the address on the returns form. To soften the blow, we will refund you the original postage costs when processing your refund!
Remember, we only accept returned items which are unused and in their original packaging. For hygiene reasons, we say "NO!" to you sending back earrings. For obvious reasons our Original Name Necklace and Speech Bubble Necklaces are also return no-no's (we can't re-sell a custom made necklace that spells out the pet name of your recently ditched other half we're afraid!).
Unfortunately, we can only process returns on products purchased under a 3 for 2 offer if all 3 products are returned to us. The wanted items can then be repurchased at full price.
PLEASE NOTE
We only process orders and refunds Monday-Friday to allow our fantastic Care Team to enjoy their weekend!
