Please check our FAQs page for any updates to our services during COVID-19 outbreak.
DELIVERY
We aim to despatch your order as soon as possible, usually between 2 to 3 working days of receiving it, however during these unprecedented times we will try our best to let you know of any further delays. All tracked orders will require a signature and you will receive your tracking number in the order despatch email. All orders are shipped by Royal Mail. We offer a Click & Collect service to UK customers - tracked orders using this will be signed for at your chosen collection point.
UK Standard Delivery - Untracked - £2.95/£3.95 (weight dependent) - Estimated 4-6 working days (Currently FREE until further notice)
UK Express Delivery - Tracked - £5.95 to £30 (weight dependent) - Order before 1pm, estimated delivery in 2-3 working days where the delivery option is available at checkout.
Europe Standard Delivery - Tracked - £6.95 to £15.95(weight dependent) - 3 to 7 working days
Worldwide Standard Delivery - Tracked - £9.95 to £20.95 (weight dependent) - 10 to 15 working days
RETURNS
We hope you love our jewellery as much as we do! But if for any reason you are not happy, you're welcome to return your purchase.
EXTENDED RETURNS FROM 24th MARCH 2020: We want you to follow government guidelines to stay at home, therefore we have extended our usual 28 day returns policy to 100 days.
We have made it easy peasy lemon squeezy for you! Just complete your returns form and drop off at your nearest post office using the Royal Mail free post returns label.
Unfortunately, at the moment we do not have a free post label for our International customers (all addresses outside the UK) so you will be responsible for posting back to the address on the returns form. To soften the blow, we will refund you the original postage costs when processing your refund!
Remember, we only accept returned items which are unused and in their original packaging. For hygiene reasons, we say "NO!" to you sending back earrings. For obvious reasons our Original Name Necklace and Speech Bubble Necklaces are also return no-no's (we can't re-sell a custom made necklace that spells out the pet name of your recently ditched other half we're afraid!).
Unfortunately, we can only process returns on products purchased under a 3 for 2 offer if all 3 products are returned to us. The wanted items can then be repurchased at full price.
PLEASE NOTE
We only process orders and refunds Monday-Friday to allow our fantastic Care Team to enjoy their weekend!
