Delivery & Returns
We ship our jewellery worldwide. Outside the UK? Not a problem! Duties and Taxes are all included in our shipping prices.
We aim to despatch your order as soon as possible, usually between 1 to 2 working days of receiving it, except personalised necklaces which can take up to 3 working days to be made, order with UK Next Working Day Delivery before 1pm for same-day dispatch.
All UK orders are shipped with Royal Mail and you will receive a tracking number in the order dispatch email. Please be aware that our UK Next Working Day deliveries require a signature on arrival.
UK Standard Delivery - Tracked
Last order date for Christmas delivery:
17th December before 1pm GMT.
For personalised products: 15th December
Estimated 3-5 working days
Free on orders over £60 or
£3.95/£4.95 (weight dependent)
UK Next Working Day Delivery - Tracked
Last order date for Christmas delivery:
22nd December
For personalised products: 18th December
Order before 1pm for guaranteed delivery before 4pm the next working day.
£6.95 to £30 (weight dependent)
US Standard Delivery - Tracked
Last order date for Christmas Delivery:
Standard Shipping - 4th December
Express Delivery - 18th December
Standard - 11-17 working days
Express - 4 working days
An accurate delivery time-frame for both standard and express services are estimated at checkout.
Free on orders over $150
Your shipping costs will be calculated at checkout, all prices will include any local taxes or import duties once you have input your delivery name, address and telephone number.
Australia Standard Delivery - Tracked
Last order date for Christmas Delivery:
Standard Shipping - 4th December
Express Delivery - 16th December
Standard - 5-17 working days
Express - 5-6 working days
A delivery time-frame for both standard and express services are estimated at checkout.
Free on orders over $225
Your shipping costs will be calculated at checkout, all prices will include any local taxes or import duties once you have input your delivery name, address and telephone number.
Canada Standard Delivery - Tracked
Last order date for Christmas Delivery:
Standard Shipping - 4th December
Express Delivery - 17th December
Standard - 6-11 working days
Express - 3-4 working days
A delivery time-frame for both standard and express services are estimated at checkout.
Free on orders over $200
Your shipping costs will be calculated at checkout, all prices will include any local taxes or import duties once you have input your delivery name, address and telephone number.
International Delivery
Last order date for Christmas delivery:
Europe Standard Delivery - 15th December
Europe Express Delivery - 19th December
Rest of World Standard Delivery - 4th December
Rest of World Express Delivery - 13th-18th December (please contact our care team for advice)
Based on the country you are ordering from, a delivery time-frame for standard and express tracked are estimated at checkout.
Your shipping costs will be calculated at checkout, all prices will include any local taxes or import duties once you have input your delivery name, address and telephone number.
We hope you love our jewellery as much as we do! But if for any reason you are not happy, you're welcome to return your purchase. All orders are required to be returned within 28 days of receipt for either a refund or exchange.
EXTENDED RETURNS
We're extending our returns policy for the festive season. Any* purchase placed between 17th October and 24th December online or in store can be returned up until 21st January 2025. *Excludes any personalised gifts.
Remember, we only accept returned items which are unused and in their original packaging. Our personalised Original Name Necklace and Speech Bubble Necklaces are return no-no's.
Unfortunately, we can only process returns on products purchased under a 3 for 2 offer if all 3 products are returned to us. The wanted items can then be repurchased at full price.
FREE UK RETURNS
We have made it easy peasy lemon squeezy for you! Just complete your returns form and drop off at your nearest post office using the Royal Mail free post returns label.
INTERNATIONAL RETURNS
Unfortunately, at the moment we do not offer free returns for our International customers (all addresses outside of the UK) so you will be responsible for posting back to the address on the returns form. To soften the blow, we will refund you standard postage costs when processing your refund. For example, if you selected express delivery, you will only be refunded the standard cost.
We do offer a returns service which you are welcome to use to post your items back to us, this will generate a prepaid shipping label via DHL to print at home. The cost of the return will be shown in the Returns Portal, however you will not be charged at the point of creating the return label. Once the order is returned, the prepaid return costs will be deducted from the refund amount. Click here to see how much this will cost you.