It's easy to return an item to us
For all online orders:
Just send your item back unworn within 28 days, and choose from a refund or an exchange.
There are some items you can't return:
Name Necklaces and Speech Bubble Necklaces - these are personalised so can't be returned. Please choose carefully and contact us if there is anything you are unsure about!
Earrings - for hygiene reasons we can't take these back.
For all other items, all we ask is that the item is:
In the same condition we sent it to you
In its original packaging (usually a jewellery box)
Wrapped carefully and securely in its box in a well-sealed padded envelope.
We recommend you use Recorded Delivery or another tracked service to return your item. Please send the item with your receipt and contact details to Tatty Devine, 7 Gibraltar Walk, London, E2 7LH.
What if it's faulty?
We make our jewellery by hand, and quality control every piece carefully. If a fault arises, we want to put it right. Simply send your item back within 28 days, and choose from a refund or an exchange.
If more than 28 days have passed, we will offer you a repair or, if we can't repair the item, a replacement. If we can't replace the item, we will offer you an exchange, credit note or refund. Please note that if you have had significant wear from the item, any refund after 28 days may be for less than the original price.
We will happily refund your postage costs (within reason!).
Wrap your item carefully and securely in its box in a well-sealed padded envelope. Please use Recorded Delivery or any other tracked service, because we can't take responsibility if your parcel is lost in transit.
Send the item, your receipt and your full contact details to Tatty Devine, 7 Gibraltar Walk, London, E2 7LH.
If more than 6 months have passed, we will still do our best to put the fault right but you may need to pay for a Repair. Please contact us.